Alternate Heating Systems Online Parts Store Is Now UP!

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greenftechn
Verified Business Rep.
Posts: 92
Joined: Wed. Oct. 23, 2013 9:51 am
Stoker Coal Boiler: Coal Gun S130
Hand Fed Coal Stove: Alaska Kodiak
Coal Size/Type: Nut
Other Heating: Wood Gun
Stove/Furnace Make: Alternate Heating Systems
Stove/Furnace Model: E100
Contact:

Post By: greenftechn » Wed. Sep. 10, 2014 11:57 am

In between sales and support calls, I have been busy this summer working on moving our main website to Rackspace and a new CMS, launching http://www.legacystoves.com and setting up our online parts store. Customers with AHS boilers can now order the most commonly ordered replacement parts online, 24x7, at:

https://store.alternateheatingsystems.com

Your suggestions and (hopefully tactful) comments are welcome!

User avatar
lsayre
Member
Posts: 14715
Joined: Wed. Nov. 23, 2005 9:17 pm
Stoker Coal Boiler: AHS S130 Coal Gun
Coal Size/Type: Blaschak Anthracite Pea
Other Heating: Resistance Boiler (13.5 KW), ComfortMax 75
Location: N/E Ohio, between Medina and Wadsworth

Post By: lsayre » Wed. Sep. 10, 2014 12:06 pm

The great news fro AHS just keeps on coming. Thanks much!!!

User avatar
coalkirk
Member
Posts: 4818
Joined: Wed. May. 17, 2006 8:12 pm
Stoker Coal Boiler: 1981 EFM DF520
Hand Fed Coal Stove: Jotul 507 on standby
Coal Size/Type: Lehigh anthracite/rice coal
Location: Forest Hill MD

Post By: coalkirk » Sat. Oct. 04, 2014 8:28 pm

greenftechn wrote:In between sales and support calls, I have been busy this summer working on moving our main website to Rackspace and a new CMS, launching http://www.legacystoves.com and setting up our online parts store. Customers with AHS boilers can now order the most commonly ordered replacement parts online, 24x7, at:

https://store.alternateheatingsystems.com

Your suggestions and (hopefully tactful) comments are welcome!
It was nice to meet you at the Meet N Greet last weekend. I know you have your hands full with the Legacy stoves integration. I was wondering will you eventually have online parts for Legacy and older Harman stoves like the mag stoker? Thank you!


User avatar
Seagrave1963
Member
Posts: 138
Joined: Fri. Sep. 26, 2014 7:12 pm
Hand Fed Coal Stove: Harman TLC2000
Coal Size/Type: nut
Other Heating: electric heat pumps, propane fireplace
Location: Eastern Shore of Maryland

Post By: Seagrave1963 » Sun. Oct. 05, 2014 9:08 am

coalkirk wrote:
greenftechn wrote:In between sales and support calls, I have been busy this summer working on moving our main website to Rackspace and a new CMS, launching http://www.legacystoves.com and setting up our online parts store. Customers with AHS boilers can now order the most commonly ordered replacement parts online, 24x7, at:

https://store.alternateheatingsystems.com

Your suggestions and (hopefully tactful) comments are welcome!
It was nice to meet you at the Meet N Greet last weekend. I know you have your hands full with the Legacy stoves integration. I was wondering will you eventually have online parts for Legacy and older Harman stoves like the mag stoker? Thank you!
As a new TLC-2000 owner, I too am interested in parts/support after the acquisition of the coal line. Thanks.

User avatar
McGiever
Member
Posts: 6933
Joined: Sun. May. 02, 2010 11:26 pm
Stoker Coal Boiler: AXEMAN-ANDERSON 130 "1959"
Hand Fed Coal Boiler: BUCKET A DAY water heater
Hot Air Coal Stoker Furnace: Converted Riteway into a Stoker Fed
Hot Air Coal Stoker Stove: Harman Magnum
Hand Fed Coal Stove: Warm Morning 414A
Baseburners & Antiques: Our Glenwood 111 ; Art Garland 130 ; Favorite 513
Coal Size/Type: RICE,PEA,NUT,STOVE /ANTHRACITE and EGG / BIT
Other Heating: Ground Source Heat Pump and some Solar
Location: Junction of PA-OH-WV

Post By: McGiever » Sun. Oct. 05, 2014 9:37 am

Has not the acquisition also included access to the existing dealership network?

If not, there sure would be a huge loss of show room floor exposure for this product line.

Dealers usually don't want the distributor/mfgr. competing against them in the lucrative parts sales side of the business. :idea:

User avatar
coalkirk
Member
Posts: 4818
Joined: Wed. May. 17, 2006 8:12 pm
Stoker Coal Boiler: 1981 EFM DF520
Hand Fed Coal Stove: Jotul 507 on standby
Coal Size/Type: Lehigh anthracite/rice coal
Location: Forest Hill MD

Post By: coalkirk » Sun. Oct. 05, 2014 12:13 pm

I understand that but waiting 2-3 weeks to get a part from Harman dealer is absurd in 2014. I can get a part from the left coast in 2-4 days. I would hope once AHS has had a chance to get their arms around this whole thing that parts service would improve. Coal burning devices have been treated like the bastard stepchild by HHT so I don't think the dealers should complain. I could be wrong but I think parts distribution to dealers was by harmans trucks and not shipped UPS. That at least needs to change.


greenftechn
Verified Business Rep.
Posts: 92
Joined: Wed. Oct. 23, 2013 9:51 am
Stoker Coal Boiler: Coal Gun S130
Hand Fed Coal Stove: Alaska Kodiak
Coal Size/Type: Nut
Other Heating: Wood Gun
Stove/Furnace Make: Alternate Heating Systems
Stove/Furnace Model: E100
Contact:

Post By: greenftechn » Mon. Oct. 06, 2014 7:38 am

We plan to continue offering parts through the dealer network. There are no plans to upset this apple cart. The purchase of the Harman coal lines included a decent inventory of parts.

User avatar
coalkirk
Member
Posts: 4818
Joined: Wed. May. 17, 2006 8:12 pm
Stoker Coal Boiler: 1981 EFM DF520
Hand Fed Coal Stove: Jotul 507 on standby
Coal Size/Type: Lehigh anthracite/rice coal
Location: Forest Hill MD

Post By: coalkirk » Sat. Nov. 22, 2014 7:51 am

Called a Harman dealer yesterday to get a price on a new hopper for a mag stoker and order it. They knew the coal line has been purchased by "someone" but they didn't have any prices. They took my name and number and told me they would have to get back to me. Growing pains I guess. I'm curious how dealers are supposed to be able to access part pricing? Online or have they been sent a list?

User avatar
coalkirk
Member
Posts: 4818
Joined: Wed. May. 17, 2006 8:12 pm
Stoker Coal Boiler: 1981 EFM DF520
Hand Fed Coal Stove: Jotul 507 on standby
Coal Size/Type: Lehigh anthracite/rice coal
Location: Forest Hill MD

Post By: coalkirk » Wed. Nov. 02, 2016 11:46 am

So I just ordered and received a pair of new grates for a Harman mag stoker I was refurbishing. You still have to go through a Harman dealer. I do wish we could just order them online like AHS parts but I must say it was the quickest turnaround I've ever experienced buying parts through a Harman dealer. In the past it would take weeks. I had my grates in 1 week. Well done AHS!

greenftechn
Verified Business Rep.
Posts: 92
Joined: Wed. Oct. 23, 2013 9:51 am
Stoker Coal Boiler: Coal Gun S130
Hand Fed Coal Stove: Alaska Kodiak
Coal Size/Type: Nut
Other Heating: Wood Gun
Stove/Furnace Make: Alternate Heating Systems
Stove/Furnace Model: E100
Contact:

Post By: greenftechn » Wed. Nov. 02, 2016 12:12 pm

Glad to hear of the good experience. Enjoy your Super Magnum Stoker!

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