Propane Ripoff

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coaledsweat
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Post Mon. Sep. 15, 2008 8:27 am

:shock: I just signed for a fill up at the plant, we use propane for the pilot on the boiler. $5.51 @ gallon! :mad:
Nothing is impossible for people who don't have to do it themselves.


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DavidL
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Post Mon. Sep. 15, 2008 8:38 am

Burnedup wrote:For all the guys with tanks not picked up maybe you should invoice them a storage fee. it's thier equipment stored on your property!


I had the same problem with Suburban picking up a tank. I sent them invoices for storage, but no response. I finally took the tank and put it on the side of the road and called Suburban and told them they had a liabilty sitting on the side of the road; they picked it up the next day.

I would never deal with Suburban again; poor service and overpriced propane.

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bear creek burnout
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Post Mon. Sep. 15, 2008 5:15 pm

I only have propane for my back up 15K auto generator (which I haven't needed more than 4 hours since I had it installed). I did get my pre-buy price for my Peerless oil hog for '08/'09. A real deal @ $3.999 gal. Let's see....at 1,500 gal/year that's a whopping $6,000. I'm hoping that the Hitzer insert I'm installing in a few weeks will cut the quantity in half.
Life is not a journey to the grave with the intention of arriving safely in a pretty and well preserved body, but rather to skid in broadside, thoroughly used up, totally worn out, and proclaiming, "Wow, what a ride!!!"

"A perfection of means, and confusion of aims, seems to be our main problem."
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greg_gran
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Post Sun. Nov. 16, 2008 5:45 pm

I just got the same shock when my local propane company stopped by to top off my 100lbs tank. I had used less that half a tank, and it had been 1 year since the last top off. They nailed me for $5.50/gal. They don't have a "will-call" option anymore - everyone is on automatic delivery (they never bothered to tell me that).
I expect my chances of getting a refund for the propane already in the tank are next to nil. So, I paid the bill and am going to use up all of the propane over the winter. Then, come spring I'm going to disconnect the tank, throw it in my truck and dump it on their doorstep. I absolutely refuse to be ripped off for a "disconnection fee". I also put a tag on the tank that says "DO NOT REFILL UNDER ANY CIRCUMSTANCES"

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CoalHeat
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Coal Size/Type: Rice and Chestnut
Other Heating: Fisher Fireplace Insert
Location: Stillwater, New Jersey

Post Sun. Nov. 16, 2008 8:06 pm

They nailed me for $5.50/gal.


Propane sucks. I never did get that refund for the gas in the tank. Guess it's time for a strongly worded letter.
Heating a circa 1832 farmhouse with a Harman Magnafire Mark I & a 1959 EFM 350 (heating DHW).
100% Oil Free!
"It's what we learn after we think we know it all that counts."

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cArNaGe
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Post Fri. Mar. 20, 2009 7:46 pm

Ever get you money Wood?

I had it happen to me yesterday. I used to be total propane so I have a 500 gallon tank. They topped it off yesterday for $4.19/gallon. Put 71 gallons in the tank to put it @ 86% full on the gauge of the tank. The only thing I have running off of propane is my range. I think I'm going to buy two 100 pound tanks and just fill them myself.

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whistlenut
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Post Fri. Mar. 20, 2009 9:09 pm

It's the "Golden Rule"! He with the Gold, rules! At least it was only 70 gallons. I have friends (greenies) that are totally propane, and luckily they locked in at $2.05 for there 'seasonal supply'. I don't even mention coal to them, it's just plain easier.
How did the 520 work out this winter? Are you a 50/50 buck rice guy yet?

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cArNaGe
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Post Fri. Mar. 20, 2009 9:19 pm

The 520 exceeded my expectations. I have about 500lbs left out of 7 ton. I plan on making a trip next week for a ton or two.


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whistlenut
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Other Heating: Oil HWBB
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Post Fri. Mar. 20, 2009 9:32 pm

Didn't yours come from Dr Steve W? He along with JC and a few of their friends make this an incredible journey. This is completing my 38th year with Anthracite, 6 with a hand fed (still being used) and 32 with stokers. AA's only until 2000, now EFM's and two AHS's. I've only seen one keystoker in all that time, but would try one out if I could find one.
Did the OWB work out OK, or they getting ready to visit Ravine this spring?
It is sure funny to look out my patio windows typing and see 6 deer raiding my bird feeds right now.....at least they survived this winter. It melting up here, but was 18 at 6 AM and made it to 38 at 2 PM. Sap is running great, and a good year for some 'Fancy' and 'Grade A'. Freddie was complaining about $56/GALLON last year...hang on.....65 is today's price!

:pepsi: :crutch:

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CoalHeat
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Coal Size/Type: Rice and Chestnut
Other Heating: Fisher Fireplace Insert
Location: Stillwater, New Jersey

Post Fri. Mar. 20, 2009 9:34 pm

Ever get you money Wood?


Still waiting, I was thinking about it today.
Heating a circa 1832 farmhouse with a Harman Magnafire Mark I & a 1959 EFM 350 (heating DHW).
100% Oil Free!
"It's what we learn after we think we know it all that counts."

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Paperboy
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Post Fri. Mar. 20, 2009 11:43 pm

I too have stopped dealing with Suburban after their price gouging shenanigans. I bought fuel oil from Agway since 1975, and never had a problem with their prices or service. They knew that I burned wood, and only used oil as a supplement and for domestic hot water. Never a problem.
They sold out to Suburban a few years ago, and it hasn't been the same since.
The last straw was in April 2008, when they topped off my tank , about 150 gallons, and sent a bill for $4.25 a gallon. Up to that point, oil had been close to the same price as gasoline in this area, which was about 3.85 at that time. I called 3 other oil dealers in the area to see what their current price was and all were in the range of 3.80 to 3.90/gal.
Armed with that information, I was fuming and called Suburban to protest their price gouging. Like Wood 'n Coal said, being nasty won't help. I was very firm, but stayed on topic and told them they could come and pump their 150 gallons of oil out of my tank because I didn't want it at their gouging price. I also told them they better not take any more than that, because I already owned the rest of the oil in the tank. I also told them what other dealers had for prices. They couldn't give me an answer right then, and left a message on the machine a couple days later. When I returned the call, they said they would pump out the oil, but it would be a $150.00 charge, payable up front, if I still wanted to go that route. Then they offered to knock .50/gal. off the price, and re-calculate my bill if I kept the oil. (Kinda felt like vice grips were clamping on my sack at that point :fear: ) So I told them I'd take the price adjustment, if I could pay the bill in installments with no interest. So they put me on their budget plan, I guess.( I usually paid each delivery in full when billed.) I told them that when the bill was fully paid, I wanted to close my account because I was changing to another method of heating.
Fast forward to August, and they sent a letter that they couldn't fill my tank until my last budget payment was received. I had already mailed the check, so I called right away and told the guy they better not deliver any more oil, I was switching to coal, and I wanted my account closed.
Last week, they left a message on the machine about a special fill up price for "will call" customers "for a limited time only".
Guess they just don't get the hint. I'm a "won't call" former customer!
I've been maintaining my tank a little below 1/2 full by getting 10 gallons of oil every couple weeks and pouring it in myself to run the DHW. The oil furnace only ran a few times during those really cold days in January and February. The new Kodiak did't need much help.

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cArNaGe
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Post Fri. Mar. 20, 2009 11:58 pm

Well we were suppose to be on will call. That means you will call when you need it right? Maybe I was mistaken. Now my wife was talking to the guy because I have a temper so this is second hand info. She told him we were going to buy our own 100lb tank and get it filled ourselves. The guy at suburban told her that's fine but wanted to know where we were going to buy a regulator since it was illegal for us to buy our own. Maybe it is. But she called three other propane dealers and they all said they would sell us a regulator. So I guess I'll pay $129 for a 100lb tank and how ever much a regulator cost $20-$40 and have it filled myself. I'm just worried about getting my full credit from my full tank.

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009to090
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Post Sat. Mar. 21, 2009 12:00 am

Paperboy wrote: I bought fuel oil from Agway since 1975, and never had a problem with their prices or service. They sold out to Suburban a few years ago, and it hasn't been the same since.


Yeah, I think Agway went belly-up, recently? Ever since then, their prices for EVERYTHING have been thru the roof. Good thing a Tractor Supply Company opened up by us. The prices are better, BUT everything they sell seems to be made in China! :shock:
Ya just can't win anymore.
If it ain't broke, don't fix it!

samhill
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Post Sat. Mar. 21, 2009 9:39 am

I`m waiting for my nasty gram from surburban, I had my tank topped off last April & I`m still at 70%. I don`t think they are going to be too happy. Thats how owned the tank when I bought this place & it was almost full then so I didn`t have much of a choice. Maybe I`ll just tell them I closed the place down for the winter & went to my villa in beautiful downtown Cancun.
"Any fool can criticize, condemn & complain & most fools do." Benjamin Franklin

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cArNaGe
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Post Thu. Apr. 09, 2009 4:01 pm

Gave Surburban a call a few days after fill up. I'm gone from 5:30am to 8 pm on the days I work so I couldn't do it right away. They said they would be out the next day to pick up the tank. I got up the next morning. Disconnected the tank and the regulator going in the house.
Took the valve and fittings off ( I paid for them) and put them in the lid. Went to town and bought a 100lb tank and regulator. $230 for that :o . I came home and the tank was gone. I was surprised. Last week we got a statement with an $842 credit but no check. Got the check today. :D
refund.JPG


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