Harmon Customer Service

IS THERE ANY CUSTOMER SERVICE NUMBER NUMBER AT HARMON? YOU'D THINK THAT A COMPANY OF ANY SIZE WOULD HAVE SOME TYPE OF NUMBER TO CALL.

No That is the problem with Harman There customer service Suck's
You need to go Threw one of there Dealer's Good luck

Yeah and hope your dealer is not a clown too. When I got my magnum stoker I needed some parts (grates, glass) and his very first question to me was "Did I sell it to you?" What's the difference!! I own a Harman and you are the only dealer..... Luckily I had a quick response and said "No, but the guy I bought it from said he got it from you." Which was a lie.. Then he was somewhat receptive. I'll try to never give that guy my business. My coal supplier sells Keystoker so the next stove will be that or a LL, cause Jerry is here.

That was one of the reasons I didn't get a new VF3000 . The dealer down the road from me had one in stock but I had some questions that the dealer could not answer well . The dealer was great and I would have bought it from them no problem . But I called Harman and it was like I was really bothering them . I explained the dealer couldn't answer my questions because they did not sell many of the boilers . Then they were sort of receptive and did reluctantly answer my questions . But also stated that questions should be addressed through the dealer . While I was contemplating what to do I bought the used axeman 130 and the used Keystoker ka4 for a lot less than a new boiler and I get to have more fun experimenting . If you really need Harmans # I have it somewhere I will try to find it again ,may be a few days . Dave

I guess alot depends on your dealer. I ordered glass and gasket material from a local Harman dealer that I never dealt with before and the items arrived two days later from Harman and I did not even have to pay up-front. The dealer billed me.

While this was a small transaction, I feel pretty good about my experience with the dealer and Harman so far.
(Although in the past I have heard horror stories regarding Harman's business practices.)

Mark

I echo the above comments. The dealer I bought mine from really wasn't very helpful, esp. when I was having problems with the stove, which turned out to be bad coal. I don't care for a manufacturer that hides behind their dealers. I like to be able to talk to the people who built the stove. I feel more at home with the brands that have representation on this forum.
That aside, the dealer I bought the stove from was a nice guy, and I didn't realize my debit card could only be used for a purchase up to $999.00, when the charge wouldn't go through he waited while I called the bank, it was a Saturday and the bank would be closed by the time I got there. The dealer charged $950. that day and let me take the stove. He charged the remained the following Monday.
As far as the quality and workmanship, I am very satisfied with the stove.

BinghamtonNY wrote:When I got my magnum stoker I needed some parts (grates, glass) and his very first question to me was "Did I sell it to you?" What's the difference!!

Maybe he offers discounts for people that have purchased through him?

Otherwise I find that very odd unless Harman sets a markup limit and they are very low.

A co-worker of mine has delt with him too and just says he's a grumpy guy. I musta caught him on a good day. The parts did arrive quickly but it just left a bad taste in my mouth.

copcoal wrote:IS THERE ANY CUSTOMER SERVICE NUMBER NUMBER AT HARMON? YOU'D THINK THAT A COMPANY OF ANY SIZE WOULD HAVE SOME TYPE OF NUMBER TO CALL.

First of all I own a Harman and love it. They're great at building their products. Their market strategy, if you want to call it that, is to sell only through dealers and not deal with the public. What you almost always find however is that unless you have a problem or question with a gas fireplace or pellet stove, their dealer network is not very good. The manual that came with my VF3000 looks like it was produced by a middle school kid. Not just poorly put to gether but glaring ommissions, one of which caused my home to fill with CO when the boiler was first fired.
I did contact them directly and did eventually get answers to my questions. The number I have is 717-362-9080 and a fax # of 1-800-583-0716. Good luck!
By the way, I emailed them through their website about the problems with the manual and never even got a response. Be persistant.

[quote="BinghamtonNY"]A co-worker of mine has delt with him too and just says he's a grumpy guy. I musta caught him on a good day. The parts did arrive quickly

"but it just left a bad taste in my mouth."

That's what Monica Lewinski said about the Democrats!

LOL!!! Good one!