Harmon Customer Service

A Coal stoker furnace or stove controls most operations including automatically feeding the coal. They are quite similar to any conventional oil and gas units and easily operated for extended periods of time. They commonly use rice coal but may use larger sizes like buckwheat. They can be used as primary heat, supplementary heat or have a dual set up with your existing oil/gas furnace.
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copcoal
New Member
Posts: 4
Joined: Mon. Dec. 03, 2007 11:30 am
Stove/Furnace Make: harmon
Stove/Furnace Model: magnum

Post Wed. Dec. 05, 2007 1:51 pm

IS THERE ANY CUSTOMER SERVICE NUMBER NUMBER AT HARMON? YOU'D THINK THAT A COMPANY OF ANY SIZE WOULD HAVE SOME TYPE OF NUMBER TO CALL.

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coal berner
Member
Posts: 3591
Joined: Tue. Jan. 09, 2007 12:44 am
Stoker Coal Boiler: 1986 Electric Furnace Man 520 DF
Stove/Furnace Make: Electric Furnace Man
Stove/Furnace Model: DF520
Location: Pottsville PA. Schuylkill County PA. The Hart Of Anthracite Coal Country.

Post Wed. Dec. 05, 2007 1:57 pm

No That is the problem with Harman There customer service Suck's :x
You need to go Threw one of there Dealer's Good luck
J.C.

Heating house & water with a 1986 electric furnace man DF520 using buckwheat Anthracite coal

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BinghamtonNY
Member
Posts: 83
Joined: Mon. Dec. 05, 2005 2:56 pm
Stove/Furnace Make: Harman Magnum Stoker
Location: Vestal NY

Post Wed. Dec. 05, 2007 5:57 pm

Yeah and hope your dealer is not a clown too. When I got my magnum stoker I needed some parts (grates, glass) and his very first question to me was "Did I sell it to you?" What's the difference!! I own a Harman and you are the only dealer..... Luckily I had a quick response and said "No, but the guy I bought it from said he got it from you." Which was a lie.. Then he was somewhat receptive. I'll try to never give that guy my business. My coal supplier sells Keystoker so the next stove will be that or a LL, cause Jerry is here.

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Flyer5
Verified Business Rep.
Posts: 10382
Joined: Sun. Oct. 21, 2007 4:23 pm
Stoker Coal Boiler: Leisure Line WL110
Hot Air Coal Stoker Stove: Leisure Line Pioneer
Location: Montrose PA
Contact:

Post Wed. Dec. 05, 2007 8:22 pm

That was one of the reasons I didn't get a new VF3000 . The dealer down the road from me had one in stock but I had some questions that the dealer could not answer well . The dealer was great and I would have bought it from them no problem . But I called Harman and it was like I was really bothering them . I explained the dealer couldn't answer my questions because they did not sell many of the boilers . Then they were sort of receptive and did reluctantly answer my questions . But also stated that questions should be addressed through the dealer . While I was contemplating what to do I bought the used axeman 130 and the used Keystoker ka4 for a lot less than a new boiler and I get to have more fun experimenting . If you really need Harmans # I have it somewhere I will try to find it again ,may be a few days . Dave
http://www.leisurelinestove.com


You know when people say it was "better back in my day"?

They were right.


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heatwithcoal
Member
Posts: 248
Joined: Wed. Sep. 12, 2007 9:48 pm
Hot Air Coal Stoker Furnace: AK-110
Stove/Furnace Make: Leisure Line
Stove/Furnace Model: AK-110
Location: Western Massachusetts

Post Wed. Dec. 05, 2007 8:30 pm

I guess alot depends on your dealer. I ordered glass and gasket material from a local Harman dealer that I never dealt with before and the items arrived two days later from Harman and I did not even have to pay up-front. The dealer billed me.

While this was a small transaction, I feel pretty good about my experience with the dealer and Harman so far.
(Although in the past I have heard horror stories regarding Harman's business practices.)

Mark
Sent from my Corded Rotary Dial Phone.

Mark

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CoalHeat
Site Moderator
Posts: 8327
Joined: Sat. Feb. 10, 2007 9:48 pm
Stoker Coal Boiler: 1959 EFM 350
Hand Fed Coal Stove: Harman Magnafire Mark I
Baseburners & Antiques: Sears Signal Oak 15 & Andes Kitchen Range
Coal Size/Type: Rice and Chestnut
Other Heating: Fisher Fireplace Insert
Location: Stillwater, New Jersey

Post Wed. Dec. 05, 2007 8:36 pm

I echo the above comments. The dealer I bought mine from really wasn't very helpful, esp. when I was having problems with the stove, which turned out to be bad coal. I don't care for a manufacturer that hides behind their dealers. I like to be able to talk to the people who built the stove. I feel more at home with the brands that have representation on this forum.
That aside, the dealer I bought the stove from was a nice guy, and I didn't realize my debit card could only be used for a purchase up to $999.00, when the charge wouldn't go through he waited while I called the bank, it was a Saturday and the bank would be closed by the time I got there. The dealer charged $950. that day and let me take the stove. He charged the remained the following Monday.
As far as the quality and workmanship, I am very satisfied with the stove.
Heating a circa 1832 farmhouse with a Harman Magnafire Mark I & a 1959 EFM 350 (heating DHW).
100% Oil Free!
"It's what we learn after we think we know it all that counts."

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Richard S.
Mayor
Posts: 12711
Joined: Fri. Oct. 01, 2004 8:35 pm
Stoker Coal Boiler: Van Wert VA1200
Coal Size/Type: Buckwheat/Anthracite
Location: NEPA

Post Wed. Dec. 05, 2007 11:47 pm

BinghamtonNY wrote:When I got my magnum stoker I needed some parts (grates, glass) and his very first question to me was "Did I sell it to you?" What's the difference!!
Maybe he offers discounts for people that have purchased through him?

Otherwise I find that very odd unless Harman sets a markup limit and they are very low.
"The difference between stupidity and genius is that genius has its limits."

- Albert Einstein

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BinghamtonNY
Member
Posts: 83
Joined: Mon. Dec. 05, 2005 2:56 pm
Stove/Furnace Make: Harman Magnum Stoker
Location: Vestal NY

Post Thu. Dec. 06, 2007 8:42 am

A co-worker of mine has delt with him too and just says he's a grumpy guy. I musta caught him on a good day. The parts did arrive quickly but it just left a bad taste in my mouth.


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coalkirk
Member
Posts: 4679
Joined: Wed. May. 17, 2006 8:12 pm
Stoker Coal Boiler: 1981 EFM DF520
Coal Size/Type: anthracite/rice coal
Location: Forest Hill MD

Post Thu. Dec. 06, 2007 11:42 am

copcoal wrote:IS THERE ANY CUSTOMER SERVICE NUMBER NUMBER AT HARMON? YOU'D THINK THAT A COMPANY OF ANY SIZE WOULD HAVE SOME TYPE OF NUMBER TO CALL.
First of all I own a Harman and love it. They're great at building their products. Their market strategy, if you want to call it that, is to sell only through dealers and not deal with the public. What you almost always find however is that unless you have a problem or question with a gas fireplace or pellet stove, their dealer network is not very good. The manual that came with my VF3000 looks like it was produced by a middle school kid. Not just poorly put to gether but glaring ommissions, one of which caused my home to fill with CO when the boiler was first fired.
I did contact them directly and did eventually get answers to my questions. The number I have is 717-362-9080 and a fax # of 1-800-583-0716. Good luck!
By the way, I emailed them through their website about the problems with the manual and never even got a response. Be persistant.
You have enemies? Good. That means you've stood up for something, sometime in your life. Winston Churchill

"I would rather have a German division in front of me than a French one behind me." —General George S. Patton

Burning rice coal in a 1981 EFM DF520, nut coal in a hand fired Jotul 507.

bksaun
Member
Posts: 966
Joined: Sat. Oct. 28, 2006 9:24 am
Stoker Coal Boiler: Hybrid, Gentleman Janitor GJ-6RSU/ EFM 700
Hand Fed Coal Stove: Hitzer 503
Coal Size/Type: Pea Stoker/Bit, Pea or Nut Anthracite
Stove/Furnace Make: Hitzer/ EFM-Gentleman Janitor
Stove/Furnace Model: 503 Insert/ 700/GJ-62
Location: Hustonville, Ky

Post Thu. Dec. 06, 2007 12:59 pm

[quote="BinghamtonNY"]A co-worker of mine has delt with him too and just says he's a grumpy guy. I musta caught him on a good day. The parts did arrive quickly

"but it just left a bad taste in my mouth."

That's what Monica Lewinski said about the Democrats! :o :nana: :no1: :nono:
"Corn Stoves", It is morally wrong to burn something you can make into Whiskey!

BK

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BinghamtonNY
Member
Posts: 83
Joined: Mon. Dec. 05, 2005 2:56 pm
Stove/Furnace Make: Harman Magnum Stoker
Location: Vestal NY

Post Thu. Dec. 06, 2007 1:22 pm

LOL!!! Good one!

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