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Need Help With Stove Purchase
Posted: Fri. May. 20, 2011 6:20 am
by jones2003
My husband and I are really looking forward to a new coal stove, but have had very bad issues with the company we bought it from (Maine-ly Stoves in Southern Maine). We purchased a Pocono coal stove with our tax return April 3rd 2011, and have been getting the runaround regarding delivery of said "mysterious" coal stove which has YET to appear. We finally went to the police and they are going to the Attorney General due to several other complaints against the company. THAT SAID... we are looking to purchase a coal stove asap. Does anyone know of any reputable dealers anywhere from Augusta down to Manchester NH? We haven't received our money back yet from Maine-ly Stoves (hopefully soon with the Atty General involved) but need to start pricing and could really use some help from anyone. Thanks so much!! OH! btw, we live in southern maine .....
Re: Need Help With Stove Purchase
Posted: Fri. May. 20, 2011 6:44 am
by PC 12-47E
jones2003 wrote:My husband and I are really looking forward to a new coal stove, but have had very bad issues with the company we bought it from (Maine-ly Stoves in Southern Maine). We purchased a Pocono coal stove with our tax return April 3rd 2011, and have been getting the runaround regarding delivery of said "mysterious" coal stove which has YET to appear. We finally went to the police and they are going to the Attorney General due to several other complaints against the company. THAT SAID... we are looking to purchase a coal stove asap. Does anyone know of any reputable dealers anywhere from Augusta down to Manchester NH? We haven't received our money back yet from Maine-ly Stoves (hopefully soon with the Atty General involved) but need to start pricing and could really use some help from anyone. Thanks so much!! OH! btw, we live in southern maine .....
jones2003, Wecome to the Coal Forum.
The two owners of Leisure Line are acive members on this Forum. Forum members "Matthaus" and "Flyer5" (Matt or Dave).
I would call Leisure Line [Phone Number Removed] they will help you with this.....
Eddie
Re: Need Help With Stove Purchase
Posted: Fri. May. 20, 2011 7:02 am
by jones2003
Thank you Eddie!!! If Matt or Dave see this, feel free to weigh in... we REALLY want your Pocono stove, but our frustration with Maine-Ly Stoves kind of leaves us wary. They kept saying "we ordered it but the manufacturer is having issues?"
Re: Need Help With Stove Purchase
Posted: Fri. May. 20, 2011 7:08 am
by PC 12-47E
jones2003 wrote:Thank you Eddie!!! If Matt or Dave see this, feel free to weigh in... we REALLY want your Pocono stove, but our frustration with Maine-Ly Stoves kind of leaves us wary. They kept saying "we ordered it but the manufacturer is having issues?"
I sent a PM to Matthaus about this issue....
Also this post may be moved to "Leisure Line Stoves" so that it will have a faster response.
Eddie
Re: Need Help With Stove Purchase
Posted: Fri. May. 20, 2011 8:28 am
by whistlenut
Re: Need Help With Stove Purchase
Posted: Fri. May. 20, 2011 8:55 am
by jones2003
Hello
... thank you for your reply! People here are quick to respond, and I am looking forward to chatting once my new stove is actually in my basement
I am hopeful to bring this to resolution soon. My preference would be to receive a refund from Maine-Ly Stoves and then get the stove from some other dealer. I sent a PM to Matt and Dave.... I am very impressed with this forum. You'll see me here again soon, probably with questions about the stove -
Re: Need Help With Stove Purchase
Posted: Fri. May. 20, 2011 8:56 am
by freetown fred
welcome to the forum jones--I'm sure Matt & Dave will get you fixed up in short order
Re: Need Help With Stove Purchase
Posted: Fri. May. 20, 2011 9:32 am
by whistlenut
Re: Need Help With Stove Purchase
Posted: Fri. May. 20, 2011 9:36 am
by Flyer5
jones2003 wrote:Hello
... thank you for your reply! People here are quick to respond, and I am looking forward to chatting once my new stove is actually in my basement
I am hopeful to bring this to resolution soon. My preference would be to receive a refund from Maine-Ly Stoves and then get the stove from some other dealer. I sent a PM to Matt and Dave.... I am very impressed with this forum. You'll see me here again soon, probably with questions about the stove -
Hi jones2003.
I am sorry you have been caught up in this mess. Mainely has not been a dealer for sometime for obvious reasons.They have been removed from our website a while ago and should not be advertising that they are a dealer. We will surely do whatever we can to help with this matter. Again, I really do apologize. You are doing the right thing by taking legal action against them . There is no problem on our end as far as delivering stoves. Please give us a call [Phone Number Removed] .
Re: Need Help With Stove Purchase
Posted: Fri. May. 20, 2011 10:10 am
by whistlenut
Now that is what I call Direct Customer Support!!! Thanks Dave for resolving the role of this dealer, and the role of the manufacturer in this situation. I advised jones2003 that he might want to go one step further and consider a nice boiler package if the time were right. Perfect opportunity.
Re: Need Help With Stove Purchase
Posted: Fri. May. 20, 2011 4:21 pm
by jones2003
Todays responses have been incredible. I'd like to publicly thank Dave for his personal call, and everyone else for their input and assistance. Leisure Line is surely a company I will recommend to everyone! You are right, amazing customer support!!!
Re: Need Help With Stove Purchase
Posted: Fri. May. 20, 2011 4:33 pm
by Brian
Re: Need Help With Stove Purchase
Posted: Fri. May. 20, 2011 5:35 pm
by PC 12-47E
jones2003 wrote:Todays responses have been incredible. I'd like to publicly thank Dave for his personal call, and everyone else for their input and assistance. Leisure Line is surely a company I will recommend to everyone! You are right, amazing customer support!!!
jones2003,
Let the Forum know how you make out with the BAD stove dealer in southern Maine.
Also, Dave & Matt at Leisure Line will take great care of all customers period.
After you have your coal heater or boiler, be sure to post pictures for us. We love pics..... :nice:
Eddie
Re: Need Help With Stove Purchase
Posted: Fri. May. 20, 2011 10:01 pm
by Poconoeagle
is there a problem with your kodiak? As with most of the represented stove companies here,Alaska also has top notch customer service..
we don't hear much good customer service stories from Harman but thier stove is good.... coorporate response is something to be desired tho
Re: Need Help With Stove Purchase
Posted: Sat. May. 21, 2011 8:49 am
by coalnewbie
It's called an embarrassment of riches. We have the Alaska camp, the baseburner must haves, there is nothing else to consider but EFM guys, the coalnewbie AnthraKing is the best in the world nut, only Hitzer will do it fans etc.etc. I could go on and on. For a small market there are so many GREAT choices out there each with it's own fan club. Indeed an embarrassment of riches and many great choices. Now if only I could find a truck that I didn't think was a load of cr*p
.