SAU wrote:I think the first option should be to call Harman directly then go to option #1. If you don't try to rectify the situation through the dealer the credit card company will frown.
I don't think Harman will be very happy with the dealer.
I don't think Harman will even talk to or respond to customer directly.
If her credit card company balks at refusing to pay the stove dealer.......Then just cut up the credit card & refuse to pay the charge! ( but first, run out to Best Buy & buy a large screen, LCD TV)...... Let a judge decide the case........In 10 years!