Daughter Ripped Off?

SAU wrote:I think the first option should be to call Harman directly then go to option #1. If you don't try to rectify the situation through the dealer the credit card company will frown.

I don't think Harman will be very happy with the dealer.

I don't think Harman will even talk to or respond to customer directly.
If her credit card company balks at refusing to pay the stove dealer.......Then just cut up the credit card & refuse to pay the charge! ( but first, run out to Best Buy & buy a large screen, LCD TV)...... Let a judge decide the case........In 10 years!

I don't think Harman will be very happy with the dealer.

I don't think you will hear a word from Harman about it, based on everything else I've heard and read about them.

Wood'nCoal wrote:When I bought the Mark I the only question was whether I wanted the brass trim/brass door or all black. It was never indicated that the door itself was an option. Who would buy a stove without a door on it? "No, I don't need the door, I already have one!". The brochure for the Mark series stoves indicates the black door as being standard and the brass door is an option. Unfortunately, the TLC brochure makes no such mention.

I find it hard to believe they showed up with a stove with no door on it!

Does it have a door for the ash pan area, or is that an "option" as well?

I say "Give 'em hell", Devil.

No top door at all John!! (I checked thoroughly & all the other parts are there, including the owners manual)
I plan on giving them hell........That's where I live!!

Isn't there a local TV station with a consumer reporter? There's one here and she is a pit bull that scares the crap out of anyone she goes up against. I'd call your local TV consumer reporter with this one. I'd also like to see the receipt for the stove. No one would buy a stove without the door. It would be obvious this was the dealers oversight and fault. She should document what hapened, that she bought a stove which she had every right to assume came with a freakin door. Show that she tried to work it out with the dealer. If she disptes the charge, by law, the charge is held and the dealer does not get his money. He gets to tell his side. It's not going to look to good if he sold her and delievered her a stove with out a damn door and then tried to sell her one later for more money. Someone at the store screwed up and they should take the hit.

I just had a great idea that I would do, but my daughter is a tad more honest than her father!

I would dispute the full credit card bill of $1600.00, but then mail the stove dealer a check for $2.98!

(why $2.98 you may ask?..........That's the price of a "paper-weight" which is the only use for the item that they delivered last Saturday! )

I would notate the $2.98 check with the words: "Full payment for delivered paper-weight replica of a Harman TLC2000"

This is crazy.

Hey Devil, is this Harman dealer on State Street? Maybe we should all call them on Tuesday and see if we can buy one of those neato coal stoves that don't need a door to work.

And with the industry’s largest glass door for easy viewing and air wash glass-cleaning system and an optional air grill, the TLC 2000 is the only stove you’ll ever need.
The above is a sentance from the Harman website about the stove, To the left is link for options, guess whats not there? Any mention of the door. I think you've got them by the short and curlys. I'd call the credit card company and dispute the charge for sure.

coalkirk wrote:Hey Devil, is this Harman dealer on State Street? Maybe we should all call them on Tuesday and see if we can buy one of those neato coal stoves that don't need a door to work.

It;'s late & my brain is almost shut down for the night...........State Street??..Don't get it??

Dispute the charge with the credit card company...
And refuse to pay....
As a consumer you can string this out a very long time....
Trust me...
From both the business and consumer side....
Send an e-mail to Harman...
CC the BBB, the local news station - you know the consumer section Hank etc, the local dealer and a link to this thread....
This will make a great story poor hardworking getting ripped off by the bad business people during the rush to save some money...
Hey this is where being a leftist ain't so bad...
Oh yea post their name....
Want to see 'Market Forces' at work...
Had to balance the comments...
Just let it hit the web and the consumer reporter on a local news station.
It also will fall under the bait and switch part of MA law
http://www.mass.gov/?pageID=ocaterminal&L=3&L0=Ho ... &csid=Eoca
If the stoves were displayed with doors...
Get some pictures before you do anything...
You will get thrown out of the store but get the pics with a digital camera, date and time...
But let them know many will hear about this....
Take some meds so you can be semi-civil...
Those right-wing commie bastards...

This came up before and I'd imagine it's the dealer not realizing the door is "optional". If you're a dealer in this situation you would m add the price of the cheapest door to the sale price and offer the upgrades as options. Having said that the dealer should have been aware of this and I think it's given that the consumer could expect to get a door with a stove. Obviously if they were window shopping they were shown stoves with doors...

Dang I sure hope Chevy, Ford, Chrysler and the others don't get wind of Harman's trick. I guess two door cars would make a quick comeback. Sheeesh

I once bought a new ford f 150 in 1977 that came with a spare rim ,but no tire.
DON

Harmon will not speak to a consumer.

I'd get the door in hand so you can use the darn thing, then call the credit card compnay and dispute it. Then I'd call the stove place and suggest if they refund the price of the door you will drop the dispute. They will not lose money on the deal and it should teach them to change policy.

I trust other states have similar laws as Maine. This is a partial quote taken from the state website. Note "C".

Implied warranty of merchantability

(1). Except in a finance lease, a warranty that the goods will be merchantable is implied in a lease contract if the lessor is a merchant with respect to goods of that kind.
(2). Goods to be merchantable must at least:
(a). Pass without objection in the trade under the description in the lease agreement; [1991, c. 805, §4 (NEW).]
(b). In the case of fungible goods, be of fair average quality within the description; [1991, c. 805, §4 (NEW).]
(c). Be fit for the ordinary purposes for which goods of that type are used.

A stove without a door is not fit for the ordinary purpose for which it is used.