Daughter Ripped Off?

Post Reply
User avatar
Devil505
Member
Posts: 7110
Joined: Tue. Jul. 03, 2007 10:44 pm
Stove/Furnace Make: Harman
Stove/Furnace Model: TLC-2000
Location: SE Massachusetts

Post Mon. Sep. 08, 2008 8:59 pm

My daughter & son-in-law recently purchased a Harman TLC 2000 which was delivered Saturday, with no door for an $80.00 delivery charge. The delivery driver told her that they forgot the door. Today she called to find out when she could expect delivery of the door & was told that the door was not part of the stove & would require an additional $180.00! After a bit of a discussion the manager reduced the door price to $120.0 due to the mix up. My daughter is not bashful wallflower, (as you would expect) but agreed to pay when the door is delivered.
I own a Harman TL C2000 & know that a gold door is an option but the black door should be standard. What good is the stove without a door? I recommended that she do one of two things:

1. Call them back tomorrow & tell them that she wants a door delivered by 5:00PM at no additional charge, or she will contact her credit card company (she paid $1600.00 for the stove by credit card) & tell them she was defrauded & to refuse to pay the $1600.00

2. Not even bother to call the stove dealer back, but to just dispute the $1600.0 charge with her credit card company & buy a door from another Harman dealer.

First: Do you agree that it appears that she was ripped off?

Second: How would you handle the situation?

I'd love to give out the name & address of the stove dealer in Dartmouth, Mass. but I don't want to cause any legal problems for Richard. (if you happen to read this thread Richard & don't have a problem with me naming names,

Any thoughts?
Last edited by Devil505 on Tue. Sep. 09, 2008 9:50 am, edited 3 times in total.

Visit Hitzer Stoves

User avatar
Dallas
Member
Posts: 743
Joined: Mon. Nov. 12, 2007 12:14 pm
Hand Fed Coal Stove: Modified Russo C-35
Other Heating: Oil Hot Air
Stove/Furnace Make: Russo
Stove/Furnace Model: Modified C-35
Location: NE-PA

Post Mon. Sep. 08, 2008 9:08 pm

If the stoves are pictured on the web sites and brochures with doors, then they should have doors! I've never heard of a stove with "no door at all". Can you find any other customer, who you can confirm the policy with?

I'll bet somebody had a broken glass, so the door was "misappropriated:!
Last edited by Dallas on Mon. Sep. 08, 2008 9:17 pm, edited 1 time in total.

User avatar
Dallas
Member
Posts: 743
Joined: Mon. Nov. 12, 2007 12:14 pm
Hand Fed Coal Stove: Modified Russo C-35
Other Heating: Oil Hot Air
Stove/Furnace Make: Russo
Stove/Furnace Model: Modified C-35
Location: NE-PA

Post Mon. Sep. 08, 2008 9:14 pm

From the Harman site:
**Broken Link(s) Removed**
"The Stove
Doors
Your stove has a large glass-paneled door for loading
and fire viewing, a separate smaller door for removing
ashes and a top loading door. "

User avatar
devon570
Member
Posts: 44
Joined: Sun. May. 04, 2008 12:59 pm
Stove/Furnace Make: Leisure Line
Stove/Furnace Model: Pocono Top Vent
Location: Wilkes Barre Pa

Post Mon. Sep. 08, 2008 9:24 pm

YES I think she was rob no ripped of :mad: the stove has no use without a door its like buying a new car without a engine I would not pay extra for the door no door no stove fight the charges .

User avatar
Razzler
Member
Posts: 434
Joined: Wed. Dec. 19, 2007 7:56 pm
Stoker Coal Boiler: EFM DF520
Coal Size/Type: rice
Location: Northampton Pa.

Post Mon. Sep. 08, 2008 9:25 pm

Call some other Harman dealers and get a price on the same stove with a door that should tell you if you paid for the door or not.

siblay
Member
Posts: 56
Joined: Sat. Jun. 21, 2008 8:14 pm
Stove/Furnace Make: Harman
Stove/Furnace Model: Markl
Location: Wormtown, Ma.

Post Mon. Sep. 08, 2008 9:25 pm

I had called these guys months ago to check availability on a Mark I when word was getting out that Harman was backlogged. They gave me a quote very similar to any other dealer's price. I just happened to inquire about the brass door option and that is when I found out that the door was extra. The black door (which you would think is standard) was $180 and the brass package was in the mid $400s.
Ridiculous. I can just see it now.....a showroom full of stoves with no doors on them. They probably base this on the fact that when you buy a waterbed it doesn't get delivered with water in it!

User avatar
Devil505
Member
Posts: 7110
Joined: Tue. Jul. 03, 2007 10:44 pm
Stove/Furnace Make: Harman
Stove/Furnace Model: TLC-2000
Location: SE Massachusetts

Post Mon. Sep. 08, 2008 9:29 pm

Dallas wrote:If the stoves are pictured on the web sites and brochures with doors, then they should have doors! I've never heard of a stove with "no door at all". Can you find any other customer, who you can confirm the policy with?

I'll bet somebody had a broken glass, so the door was "misappropriated:!
Here's a link to the Harman site & the TLC2000

**Broken Link(s) Removed**

User avatar
coalkirk
Member
Posts: 4710
Joined: Wed. May. 17, 2006 8:12 pm
Stoker Coal Boiler: 1981 EFM DF520
Hand Fed Coal Stove: Jotul 507 on standby
Coal Size/Type: Lehigh anthracite/rice coal
Location: Forest Hill MD

Post Mon. Sep. 08, 2008 9:32 pm

Recently when I called my local Harman dealer to get a price on a new mark 1, They quoted me $1279.00. Then they said the gold door would be $300.00 and the black door would be $100.00. A smart dealer that was really familair with the products would say the stove is $1379.00 or $1579.00 if you want the gold door. Obviously the stove is no good without a door. I think they only break it down that way to show the added cost for the gold door. Wouldn't it be smarter to say the stove is 1379.00 and $200.00 extra for the gold door?

Visit Hitzer Stoves

User avatar
Dallas
Member
Posts: 743
Joined: Mon. Nov. 12, 2007 12:14 pm
Hand Fed Coal Stove: Modified Russo C-35
Other Heating: Oil Hot Air
Stove/Furnace Make: Russo
Stove/Furnace Model: Modified C-35
Location: NE-PA

Post Mon. Sep. 08, 2008 9:33 pm

Also, if you look at the options on the Harman site, there is no mention of doors, being optional. What a "low-life" outfit!

User avatar
Devil505
Member
Posts: 7110
Joined: Tue. Jul. 03, 2007 10:44 pm
Stove/Furnace Make: Harman
Stove/Furnace Model: TLC-2000
Location: SE Massachusetts

Post Mon. Sep. 08, 2008 9:34 pm

Razzler wrote:Call some other Harman dealers and get a price on the same stove with a door that should tell you if you paid for the door or not.
Already called American Energy Systems in New Bedford, Mass where I bought my stove. The owner (Rainee) is a great guy & told me that the door is shipped in a separate box from Harman, to the dealer. That Harman does charge a separate price to the dealer for the 2 different types of doors, but that he always includes the black door with any tsove & the gold door is an optional upgrade.

I'm going to call my daughter & recommend she go with my option 2! :mad:

User avatar
coalkirk
Member
Posts: 4710
Joined: Wed. May. 17, 2006 8:12 pm
Stoker Coal Boiler: 1981 EFM DF520
Hand Fed Coal Stove: Jotul 507 on standby
Coal Size/Type: Lehigh anthracite/rice coal
Location: Forest Hill MD

Post Mon. Sep. 08, 2008 9:40 pm

Thre dealer she bought it from should have told her the door was an extra charge or included it in her price. I would tell them to give me the door and suck up the loss. Next time they'll know how to quote a price to someone for a stove.

User avatar
coalmeister
Member
Posts: 668
Joined: Fri. May. 23, 2008 3:13 pm
Stove/Furnace Make: Alaska 140 Furnace -sold
Stove/Furnace Model: Harmon VF3000 -sold
Location: Between Rochester & Buffalo NY

Post Mon. Sep. 08, 2008 9:43 pm

What a scam. Tell her to tell them she will run it w/o the "optional" door and when it burns the house down she will see them in court.

SAU
Member
Posts: 216
Joined: Sat. Sep. 06, 2008 12:47 pm
Stove/Furnace Make: Vermont Castings/Nordic Stove
Stove/Furnace Model: VIGILANT II 2310/Erik Jr. HH
Location: Powder River Basin WY

Post Mon. Sep. 08, 2008 9:45 pm

I think the first option should be to call Harman directly then go to option #1. If you don't try to rectify the situation through the dealer the credit card company will frown.

I don't think Harman will be very happy with the dealer.

User avatar
Devil505
Member
Posts: 7110
Joined: Tue. Jul. 03, 2007 10:44 pm
Stove/Furnace Make: Harman
Stove/Furnace Model: TLC-2000
Location: SE Massachusetts

Post Mon. Sep. 08, 2008 9:48 pm

coalkirk wrote:I would tell them to give me the door and suck up the loss. Next time they'll know how to quote a price to someone for a stove.
She did that today Terry & they refused to give her a door unless she paid for it. (I happen to have a spare door/window assembly in case my window ever brakes again. I could give her my spare & just buy another from another Harman dealer. If it was me , I would just never contact them again, dispute the credit card charge as fraud & then buy a door. (Nice to get a brand new TLC2000 for the price of a door!!....$180.00.....Thank you very much!! :lol:
Last edited by Devil505 on Mon. Sep. 08, 2008 10:23 pm, edited 1 time in total.

User avatar
CoalHeat
Site Moderator
Posts: 8331
Joined: Sat. Feb. 10, 2007 9:48 pm
Stoker Coal Boiler: 1959 EFM 350
Hand Fed Coal Stove: Harman Magnafire Mark I
Baseburners & Antiques: Sears Signal Oak 15 & Andes Kitchen Range
Coal Size/Type: Rice and Chestnut
Other Heating: Fisher Fireplace Insert
Location: Stillwater, New Jersey

Post Mon. Sep. 08, 2008 9:50 pm

When I bought the Mark I the only question was whether I wanted the brass trim/brass door or all black. It was never indicated that the door itself was an option. Who would buy a stove without a door on it? "No, I don't need the door, I already have one!". The brochure for the Mark series stoves indicates the black door as being standard and the brass door is an option. Unfortunately, the TLC brochure makes no such mention.

I find it hard to believe they showed up with a stove with no door on it!

Does it have a door for the ash pan area, or is that an "option" as well?

I say "Give 'em hell", Devil.

Visit Hitzer Stoves

Post Reply

Return to “Hand Fired Coal Stoves & Furnaces Using Anthracite”