Harman TLC 2000 Glass Door Cracked

Devil505 · Post by **Devil505** » Fri. Feb. 20, 2009 11:58 am

Why the Hell can't I just keep my big mouth shut!?!?

(is there a psychiatrist in the house??)

Here goes:

JLF53 wrote:Well most warrantees are voided by after market modifications.

I'm not worried about the warranty. (probably beyond it anyway) I'm worried about ease of operation & HEAT!

JLF53 wrote:I think the factual problems with things that have broken and not been manufactured properly should be posted so potential purchasers can have both sides of the story and make an informed decision.

(I've read that sentence three times & can't figure out what you mean or how that would work???)

JLF53 wrote:I would not be surprized that Devil's glass craked at a time frame coinciding with his glass cracking.

Again

JLF53 wrote:Coming from one of the largest publically held companies, customer service should reside with the manufacturer. It is unthinkable to foist your customer service off on third party business yo business dealers.

It's been one of the few common complaints about Harman that a customer couldn't talk directly with their headquarters, but had to go through a dealer. Evidently, that has now changed with the addition of this telephone number 800-664-3119 to Harman support.

Devil505 · Post by **Devil505** » Fri. Feb. 20, 2009 12:26 pm

Oh man........I am an idiot!!!

I forgot that jlf53 is Jane!! (now....how to not put my foot in my mouth....FURTHER)

let's give it a try:

If I had known/remembered that I was talking with a lady, I would probably have worded things differently. (not that ladies are not every bit as able to handle coal stoves or verbal altercations as men, but they are a bit more ........EMOTIONAL)
I therefore apologize Jane, for possibly being overly.........aggressive/argumentative in my earlier replies.

(I think I just made things worse!

......& this from a man with a wife & THREE grown daughters!!)

bksaun · Post by **bksaun** » Fri. Feb. 20, 2009 12:30 pm

Now you have done it Devil.

Let' see you talk your way out of this one!

Bk

Devil505 · Post by **Devil505** » Fri. Feb. 20, 2009 12:44 pm

bksaun wrote:Now you have done it Devil.

Let' see you talk your way out of this one!

Bk

Easy!!

009to090 · Post by **009to090** » Fri. Feb. 20, 2009 12:50 pm

Devil505 wrote:
Easy!!

I think I have to go empty some ashes, or something

Chris F.

titleist1 · Post by **titleist1** » Fri. Feb. 20, 2009 12:56 pm

Devil..... put down the shovel......

The hole you're digging is almost too deep to crawl out of already.....

by the way, what's up with a "wooden" door handle on a coal stove, I guess the handles aren't like the coiled metal like on the Mark series?

Devil505 · Post by **Devil505** » Fri. Feb. 20, 2009 2:35 pm

titleist1 wrote:by the way, what's up with a "wooden" door handle on a coal stove, I guess the handles aren't like the coiled metal like on the Mark series?

Yeah...The TLC has brass door fitting that a short wooden handle screws into. I have had no problem with mine but my daughter's husband managed to strip the machine screw on the end of theirs. It doesn't get hot as long as you have it vertical (not in front of the window) when latched. If it ever breaks I could probably jury-rig a better replacement for under $2.00 worth of parts from Home Depot.

tvb · Post by **tvb** » Fri. Feb. 20, 2009 3:02 pm

So one goes to Detroit when you have a problem with your car?

If the dealer doesn't handle the problem in a way satisfactory to me, absolutely I go to the manufacturer.

CapeCoaler · Post by **CapeCoaler** » Fri. Feb. 20, 2009 8:56 pm

The qualifier to the statement is most

I believe the dealer can best handle most issues the best!

You shop for a good dealer so...

Devil505 · Post by **Devil505** » Fri. Feb. 20, 2009 9:07 pm

tvb wrote:
So one goes to Detroit when you have a problem with your car?
If the dealer doesn't handle the problem in a way satisfactory to me, absolutely I go to the manufacturer.

100% Agreed! (hand fired coal stoves are pretty reliable with very few moving parts to fail anyway)
I only needed to contact my dealer once (to make sure he had a window...which I never even asked about warranty....it's glass!

) so not being able to call Harman was never a big problem with me. Now you can even call them!

oliver power · Post by **oliver power** » Fri. Feb. 20, 2009 9:48 pm

Devil505 wrote:
titleist1 wrote:by the way, what's up with a "wooden" door handle on a coal stove, I guess the handles aren't like the coiled metal like on the Mark series?
Yeah...The TLC has brass door fitting that a short wooden handle screws into. I have had no problem with mine but my daughter's husband managed to strip the machine screw on the end of theirs. It doesn't get hot as long as you have it vertical (not in front of the window) when latched. If it ever breaks I could probably jury-rig a better replacement for under $2.00 worth of parts from Home Depot.

Oh No........there goes the warrantee!

grizzly2 · Post by **grizzly2** » Sat. Feb. 21, 2009 7:08 pm

I would not be surprized that Devil's glass craked at a time frame coinciding with his glass cracking.

Huh

grizzly2 · Post by **grizzly2** » Sat. Feb. 21, 2009 7:16 pm

Now I see on page 2 Devil already had this quote covered.

Yes Devil, the psychiatrist is in. Consultations are 5 cents, same as Lucy (Peanuts).

TimV · Post by **TimV** » Sat. Feb. 21, 2009 9:58 pm

Comes acrosslike a pissed off lawyer to me bet the factory or dealer just love to listen..

Whats that about sugar n vinegar....?

Gypsea1981 · Post by **Gypsea1981** » Sun. Feb. 22, 2009 12:34 pm

To JLF53:
I see here that you burned your fingers on a hot stove whilst performing repairs. Hint: Let it cool first.