Lehigh anthracite customer service
- hotblast1357
- Member
- Posts: 5661
- Joined: Mon. Mar. 10, 2014 10:06 pm
- Location: Peasleeville NY
- Stoker Coal Boiler: 1984 Eshland S260 coal gun
- Coal Size/Type: Lehigh anthracite pea
- Other Heating: air source heat pump, oil furnace
I just want to give a shout-out to Lehigh anthracite for excellent customer service, I for some reason received a load of pea coal that was heavy with fines earlier this fall, after contacting them, they had a truck take the coal back and they just brought me back a clean load of coal tonight. Great service, and just wanted to share that with you all, Lehigh stands by there product, and does right by the customer!
- BunkerdCaddis
- Member
- Posts: 708
- Joined: Sun. Jan. 18, 2015 10:26 am
- Location: SW Lancaster County
- Stoker Coal Boiler: Bairmatic-Van Wert
- Hand Fed Coal Boiler: Van Wert VW85H
- Hand Fed Coal Stove: Saey Hanover II working when I feel the desire, Waterford 105 out on vacation, Surdiac Gotha hiding somewhere
- Coal Size/Type: pea/nut/rice/stove-anthracite, nut/stove bit when I feel the urge
- Other Heating: oil fired hydronic
That was no short run across town either, I don't believe...
- Scottscoaled
- Member
- Posts: 2812
- Joined: Tue. Jan. 08, 2008 9:51 pm
- Location: Malta N.Y.
- Stoker Coal Boiler: EFM 520, 700, Van Wert 800 GJ 61,53
- Baseburners & Antiques: Magic Stewart 16, times 2!
- Coal Size/Type: Lots of buck
- Other Heating: Slant Fin electric boiler backup
How did they load the coal back up? The same happened to me with a load of buckwheat mixed with nut. They just reduced the price considerably and gave me a great deal on my next load. It was considerable. Good thing some people I know run Axeman's. They really did give unheard of customer service. You are right!
- hotblast1357
- Member
- Posts: 5661
- Joined: Mon. Mar. 10, 2014 10:06 pm
- Location: Peasleeville NY
- Stoker Coal Boiler: 1984 Eshland S260 coal gun
- Coal Size/Type: Lehigh anthracite pea
- Other Heating: air source heat pump, oil furnace
I loaded it back into truck.
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- Member
- Posts: 6515
- Joined: Sun. Feb. 10, 2008 3:48 pm
- Location: Cape Cod, MA
- Stoker Coal Boiler: want AA130
- Hand Fed Coal Stove: DS Machine BS#4, Harman MKII, Hitzer 503,...
- Coal Size/Type: Pea/Nut/Stove
I will say Lehigh has always done the 'right thing'...