Lehigh anthracite customer service

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hotblast1357
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Joined: Mon. Mar. 10, 2014 10:06 pm
Location: Peasleeville NY
Stoker Coal Boiler: 1984 Eshland S260 coal gun
Coal Size/Type: Lehigh anthracite pea
Other Heating: air source heat pump, oil furnace

Post by hotblast1357 » Tue. Dec. 22, 2020 8:51 pm

I just want to give a shout-out to Lehigh anthracite for excellent customer service, I for some reason received a load of pea coal that was heavy with fines earlier this fall, after contacting them, they had a truck take the coal back and they just brought me back a clean load of coal tonight. Great service, and just wanted to share that with you all, Lehigh stands by there product, and does right by the customer!

 
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Lightning
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Joined: Wed. Nov. 16, 2011 9:51 am
Location: Olean, NY
Stoker Coal Boiler: Modified AA 130
Coal Size/Type: Pea Size - Anthracite

Post by Lightning » Tue. Dec. 22, 2020 9:13 pm

Wow... that is fantastic service and loyalty to their customers.

 
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BunkerdCaddis
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Location: SW Lancaster County
Stoker Coal Boiler: Bairmatic-Van Wert
Hand Fed Coal Boiler: Van Wert VW85H
Hand Fed Coal Stove: Saey Hanover II working when I feel the desire, Waterford 105 out on vacation, Surdiac Gotha hiding somewhere
Coal Size/Type: pea/nut/rice/stove-anthracite, nut/stove bit when I feel the urge
Other Heating: oil fired hydronic

Post by BunkerdCaddis » Tue. Dec. 22, 2020 9:58 pm

That was no short run across town either, I don't believe...

 
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Scottscoaled
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Location: Malta N.Y.
Stoker Coal Boiler: EFM 520, 700, Van Wert 800 GJ 61,53
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Coal Size/Type: Lots of buck
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Post by Scottscoaled » Wed. Dec. 23, 2020 5:56 pm

How did they load the coal back up? The same happened to me with a load of buckwheat mixed with nut. They just reduced the price considerably and gave me a great deal on my next load. It was considerable. Good thing some people I know run Axeman's. They really did give unheard of customer service. You are right!


 
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hotblast1357
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Posts: 5657
Joined: Mon. Mar. 10, 2014 10:06 pm
Location: Peasleeville NY
Stoker Coal Boiler: 1984 Eshland S260 coal gun
Coal Size/Type: Lehigh anthracite pea
Other Heating: air source heat pump, oil furnace

Post by hotblast1357 » Wed. Dec. 23, 2020 7:00 pm

I loaded it back into truck.

 
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swyman
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Joined: Mon. Apr. 13, 2015 9:50 pm
Location: Blissfield, MI
Stoker Coal Boiler: Axeman-Anderson 260M Leisure Line AA-220 Boiler (FOR SALE)
Coal Size/Type: Lehigh Pea

Post by swyman » Sat. Dec. 26, 2020 12:27 pm

Wow that is super customer service!

 
CapeCoaler
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Location: Cape Cod, MA
Stoker Coal Boiler: want AA130
Hand Fed Coal Stove: DS Machine BS#4, Harman MKII, Hitzer 503,...
Coal Size/Type: Pea/Nut/Stove

Post by CapeCoaler » Sun. Dec. 27, 2020 3:55 am

I will say Lehigh has always done the 'right thing'...

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